Chainsaw
Saskatchewan Chapter Leader
for years we have had Good SAM road side assistance, used it a few times. we had some minor glitches with them but never anything serious. when a friend of mine asked about a road side assistance group, I referred the above GS. I never gave it another thought until the other day when my friend related what happened to him and his wife.
About 8 one evening they were traveling on the Trans Canada highway about 90km west of Moose Jaw Saskatchewan. Their car quit, they did the call thing gave the location and were told help would be along shortly. The temperature was about minus 9 or 10. After about an hour and a half he called again and was again told help would be there shortly. Over the next 3 hours he called a few more times, the truck finally arrived at 1:30am. He said he was dispatched at 12:10am.
My friend called GS and asked about this and was told someone would call.
Short answer, nobody called, but a week later he received a cheque in the mail along with a note saying, `The enclosed cheque for $89.00 will cover the balance of your account, we are terminating service for your account. NO comment about the delay to get them help. They were just about frozen, had it not been for an extra parka he had in the car they probably would have froze.
I guess it depends who is on the other end of the phone. If they are in TExas and have no idea what the weather is in Canada in December...
About 8 one evening they were traveling on the Trans Canada highway about 90km west of Moose Jaw Saskatchewan. Their car quit, they did the call thing gave the location and were told help would be along shortly. The temperature was about minus 9 or 10. After about an hour and a half he called again and was again told help would be there shortly. Over the next 3 hours he called a few more times, the truck finally arrived at 1:30am. He said he was dispatched at 12:10am.
My friend called GS and asked about this and was told someone would call.
Short answer, nobody called, but a week later he received a cheque in the mail along with a note saying, `The enclosed cheque for $89.00 will cover the balance of your account, we are terminating service for your account. NO comment about the delay to get them help. They were just about frozen, had it not been for an extra parka he had in the car they probably would have froze.
I guess it depends who is on the other end of the phone. If they are in TExas and have no idea what the weather is in Canada in December...
