UPDATE: Apparently, the repair kit was not the answer. Upon arriving at our new location in Texas, we discovered that the slide floor damage must have been deeper than we thought. The section of the floor that goes over the roller just basically shattered. Several layers of the plywood were affected. Even if we had used the roller strip that came with the repair kit, I'm afraid that the wood was just too fragile/rotted to hold up. A repair person is coming out next week to take a look. Heartland has been in contact with the repair person.
I don't know how the repair job is going to go, bit I do have a suggestion.
Fill in the damaged area with something like body filler and then install a strip of galvanized sheet metal using caulk and small screws.
The roller will ride on the sheet metal and not tear up the bottom of the slide.
I have done this and it works.
Peace
Dave
I agree.. If they offer to completely rebuild the floor(s) and she has to take it to a shop, the inconvenience may be worth it.
What part of Texas are you at? I live near Azle northwest of Fort Worth.
For those of us that have an older heartland; mine being a 2008 Big Country Bunkhouse; I found a solution that may help the floor problem on the slide outs. I found some thin PVC wall panels at Homedepot that can be folded and laminated to the outside floor in the same way that the repair kit from heartland installed. There are two differences in doing the repair this way. 1st is that a 4x8 panel is about 20 dollars, the 2cnd is that you can cut the material to the size required to cover the damaged part of the slide floor. with the material being foldable it can slide up under the filberglass siding to stop the water from gettiing to the floor. In my case I use Gorrilla construction adhesive to laminat the PVC to the floor. I bought my trailer used and did not see the problem until much later. I will say that heartland has been somewhat helpful in figuring out how to fix this problem. My wife and I live in the 5th wheel full time, so taking it to a shop for repairs is not really an option