Let's start with the other slides already extended. When you turn the wrench until the setscrew stops, AND press the inoperative slide button to extend, if you have the correct valve, fluid should flow and the inoperative slide should move. If it doesn't move, and you press to retract, one of the other slides should retract, identifying the relationship between setscrew/valve and slide.
If you get the inoperative side to extend, then run the setscrew back the other way to block fluid flow.
Then try the switch again to see if you can retract the slide without using the setscrew. If it works, try extending it again with just the switch.
If there was something stuck, the manual operation might clear the problem.
Could be a solenoid failure. But Before paying the tech, you should check the wires. The switches should have 6 wires attached. I think power comes in on the center posts. If there's a loose/broken connection at the switch, the pump could run without powering the solenoid.
Could also be a wiring problem at the solenoid end.