Re: Bedroom Slide not working
Ok, Here is the rest of the story! Heartland needs to get off their *** and be more proactive in getting the parts to the repair shop. It turned out to be the motor. Because Reno, NV does not have a Heartland dealer here, there is no priority with them. After about 2 weeks letting the repair shop and Heartland go back and forth with their stinking emails, I finally had to step in and get the ball rolling. Unbelievable of the crap and the process. Between emails and phone calls, heartland finally sent the part; 2-day ground, I insisted they overnight the part, it's almost she was not even listening to me.. Geezz! Overall 3 1/2 weeks to to get the part for a 2 hour fix! Heartland told me is was my fault that I chose a repair shop that was not a dealer, and I asked them, "what am I supposed to do, drive 330 miles to to Santa Rosa to get it fixed" Her response: that is not their problem, unbelievable. And that is the rest of the the story!! As Paul Harvey would say...
Sometimes when I would take our RV in for warranty work, I would wait while the work was done. So I got to see how other customers treated the service people. I saw many different approaches. Some people are polite. Some are demanding and confrontational. A few shout. Some even threaten.
In my brief observations, I don't think I ever saw anyone get anywhere with the service people by demanding, shouting or threatening. It was pretty obvious that the service people had gotten used to this type of approach and had developed a thick skin.
My own approach was to let them know that I knew I needed the help that they were providing. And so I always approached our interactions as a cooperative effort. I've also been that way in my interactions with Heartland, Dometic, Dexter, Lippert, Annod, Southco, RVLock, and others.
And even when someone has made a mistake that inconvenienced me, I didn't let them see me get upset. They already realized that they'd let me down. So I'd just ask them what could be done to move things along. Sometimes I would remind them of my plans and ask if they could do anything so that the plans wouldn't be disrupted. I might make suggestions, but I never demanded anything.
And even when they didn't execute perfectly, I made sure to thank them. And in the case of the local service team. I gave them a small tangible expression of thanks.
Those people have always been happy to talk to me, and always go out of their way to help me as much as is possible.
As I said, I've seen many different approaches. We each get to pick the approach we think will be most effective. If you're getting into arguments with people and you're not happy with your results, maybe you should try a different approach.
...Just went out to the RV, Cyclone 3110,was going to get something out of the BR. and low and behold, BR slide does not extend. I have checked power to the switch, everything looks good. What I do not know is if there is a fuse between the switch and the motor.(I would not think so,but you never know) This thing just worked about 3 days ago, and now nothing. Can't even hear the motor twitching, nothing...the other two slides work perfect(hydraulic) I have check the fuses, breakers and tried to find the little reset switch; that I understand is on one of the connectors on the bus bar..I had three different people look, feel, and gaze; there is no reset.. Any ideas??
