I tried to replace some items that have failed, but no dice. We ordered our rig in February and on our last trip, the following happened. The deadbolt on the entry latch froze and I could not unlock it. Ended up having to break my wife in through one of the emergency exit windows and have her unbolt the whole latch. Called Heartland to get a replacement under warranty. I still don't have it.
Then, as we were under way, one of the crown moldings fell from the ceiling, damaging it. Called Heartland to have it replaced under warranty. They have sent me two different types of trim, but neither one was the crown molding I needed.
On on the same trip, our bathroom door knob failed. It would no longer lock. During the same call as the trim, I informed Heartland of this and they said they would send one. It turned out to be the wrong color.
After we we returned from our trip, since I still had not received the entry latch, I called again and inquired about it. I was told it never got ordered, but they would send one out that day with second day delivery. That turned out to be another bathroom knob that is also the wrong color.
So, I had hoped to get all of that fixed by today, but none of that happened. So, I added two additional house batteries to the two that were originally installed to make sure I have plenty of power for the residential fridge.
Hopefully I will get all of the other correct parts some day so my wife is not on me all the time about having spent so much money and it looks like our unit is a piece of junk. The good thing I guess is I may get enough spare parts to build another unit if they don't get their act together. The vaunted Heartland customer service is no good if Parts can't get it right.