Hi Dlubeck, welcome to the Heartland forum. I feel your pain and understand your frustration! We had major issues with our Elkridge when we bought it. You didn't list the issues you are having so it is difficult trouble shoot here but there are some folks here with a lot of knowledge and years of RV experience. With all of the issues we had with our Elkridge, Heartland stepped up and made good on all them and we are very happy with it now. I hope you can work through the issues with your dealer! !!