I'm not really sure where to start. First of all, we love our new trailer. Its great, it really is. The design, layout and space is great. Its the quality that really has upset us. The lack of quality I should say. We paid 40,000 for this trailer, and we do not feel the price matches the overall quality. There are brad nail marks EVERYWHERE! Counter top bans peeling away in multiple areas (kitchen and dining table in particular), door cut at the bottom that look so jagged, just this past weekend we had water leaking from the outdoor kitchen, warped doors installed, parts falling off from where the slide outs come out, brad nails sticking up from where the carpet was nailed down, LED lighting that doesn't work with the cup holders, and the list goes on. Heartland, how is this acceptable?? Our poor dealership probably thinks we are so picky, but how can we not be! We expect great quality for something we paid for! We're very disappointed, and we hope we get to enjoy this trailer more than we have within the first month of owning it. We'd like to take advantage of camping this year and not having it in the dealership for repairs every weekend.