Love affair begins to wain

[donr827]

You might make a post on the RV NET forum in CW thread section. I know that they monitor the post and might help you get the service you deserve. They have been know to call the CW location to solve problems.
Don

 

[dave10a]

Just a comment, I've read on other forums issues with quality control on all types of RVs - from Class As to pop-ups. I really don't think there's any manufacturer who builds a perfect RV. You just identify flaws & get them repaired. That's what we've done. HL is great when it comes to their customer service dept. They go above & beyond. JMHO

Merry Christmas!


Paul & Martha

Life's too short. Live so you can say "Remember when" not "I wish I had".

Generally speaking you are correct. My experience with warranty has been fairly good. I did the repairs myself because the Camping World I purchased my unit from were basically incompetent not to mention the inconvienecnce to haul my trailer to them. Heartland sent me parts with some but minimal hassle-- however they did send me parts with a questionable history and were not new out of the box. Saying that, Heartland overall warranty response was not as good as I received from Tiffan. They honored things out of warranty when it was shown to be manufacturer or design problem-- even after 5 years warranty expiration. Of course Tiffin is a privately held family business that really cares and will stands firmly behind its customers. I suspect Heartland and the other major brands are the same when it comes to customer treatment and warranty.
It is a good thing to have independant organizations like Trailer Life who will go to bat for customers when the manufacturers and dealers drop the ball. I think they call that over-site

 

[kowAlski631]

Have heard some good things about Tiffin insofar as their support of Class As.
Believe Trailer Life is a Good Sam publication & Camping World a division of Good Sam. Am I right?
Martha


Paul & Martha

Life's too short. Live so you can say "Remember when" not "I wish I had".

 

[dave10a]

Have heard some good things about Tiffin insofar as their support of Class As.
Believe Trailer Life is a Good Sam publication & Camping World a division of Good Sam. Am I right?
Martha


Paul & Martha

Life's too short. Live so you can say "Remember when" not "I wish I had".

You may be correct about Trailer Life, so what is your point? They seem to provide over-site when it is needed. In fact they had an warranty issue with Heartland about the tires they use in their last issue. Heartland absolved them selves from the tire damage issue and blamed the tire manufacturer even though it was Heartland's choice to use cheap tires in the first place. Also, If Tiffin built trailers, I'm sure Bob Tiffin and or his managers would still be as responsive to their customers-- it has become their culture. I have dealt with pleasure with Tiffin management and felt they learned well from Bob Tiffin. They truly care about the industry over profit because they learned that if customers are not happy their profits will go away or diminish. They have three rules: 1. the customer is right and 2. the customer is right. 3. the customer is right

 

[kowAlski631]

Geeze - no need to get hyper. Just saying that "over-sight" when there is common ownership may not be as great as "over-sight" by an independent source.

We've been happy with the assistance Heartland has given us with issues during & after warranty.


Paul & Martha

Life's too short. Live so you can say "Remember when" not "I wish I had".

 

[oscar]

If you really want to create a hornets nest tell your lender that you will not make another payment until the warranties are properly honored and the problems properly corrected. Some lenders will put pressure on the responsible people like the dealer and manufacturer.

I have never heard of this. My guess is that the bank doesn't give a flying crap about warrantee problems and will happily down grade your credit rating for you if you don't pay.

 

[priorguy]

I have never heard of this. My guess is that the bank doesn't give a flying crap about warrantee problems and will happily down grade your credit rating for you if you don't pay.

I have to agree. The bank has already payed all the money to the dealer. The money you owe is to the bank and they earn the interest. The dealer and the manufacturer have both been payed but not the bank. The bank has no recourse other then your credit rating.



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[danemayer]

If you default on a loan, you don't get to walk away.

The lender can take action to repossess the collateral (the RV), and sell it for whatever it brings. Sometimes they'll sell to insiders at a price way below market. You still owe the amount left on the loan, less whatever income the sale brings. So you might think you have $55,000 equity against your $60,000 loan balance. But they might sell for $25,000, leaving the net loan balance at $35,000.

Then they add on their collection costs, storage cost, cost of selling, legal costs, paperwork costs and anything else they can think to tack on.

If you default on a $60,000 balance, you could easily end up with no RV, and after all is said and done, $50,000 in debt.

Your credit score will be ruined, making it very expensive to get any further credit of any kind. Existing credit card interest rates may zoom to 29.9%. Secondary costs affected by credit score will go up - insurance is one example where pricing varies by credit rating.

And bankruptcy laws have gotten much tougher making it much more difficult to start over.

I understand the concept of threatening to stop paying, while not actually intending to go through with it. But even starting down this path can be damaging to you. In most situations, the law favors the lender and they know it.

 

[Jimsryker]

As I stated in my initial post, I am just venting. I am not expecting solutions or sympathy. Yes, I expect the dealer to fix these items under warranty. I expect it to be done correctly and in a timely manner. It is quite possible the closest CW is simply the wrong dealer. They have failed to fix easy issues, band-aiding them instead of REALLY fixing them. I may have to circle back with HL cust svc and flat out tell them I will use the independent shop I wanted to use in the first place.

But, several of these problems should have been found/fixed prior to the unit leaving the factory. I have read negative comments about HL's QC. I didn't believe it. Well, I believe now.

Adding my two cents... Prior to buying my HL Cyclone, I read a few posts about the water tanks and the questions owners had about what they were seeing and if there were leaks or not. When I got mine, I saw many of the same symptoms that I had been reading about. In the end, it proved to be right in line with all the threads I had been reading. The water dripping from under the chassis was the transfer line between the two fresh water tanks. The point here is that HL is dropping the ball and doing so on known issues. If I can read posts about my very issue that is over 2 years old, then HL is not doing due diligence.

Ruined plywood. Slicing open the under carriage membrane, etc... All to repair a know problem that HL is sending out from the production line. They should have a QC process that corrected this long ago. The Dealer kept my trailer for almost two months and yes, I made payments for a trailer I could not use. They had it longer than I did after buying it. While that's a whole other topic, the starting place is HL and its QC process. I believe they are still sending them out like that. HL would not allow Giant to install a different, more robust transfer hose either and truth be known, I have not fully filled my tanks to see if they operate correctly yet. (Long story why....) I will on this year end break, but I have resolved myself to doing all my own work from now on. I know what I'm doing and my work has always been way above the quality supposed "professionals" do. Even though I have paid for the warranty, I don't trust or want my trailer to literally sit there for a month before they start on it.

 

[Jimsryker]

You may be correct about Trailer Life, so what is your point? They seem to provide over-site when it is needed. In fact they had an warranty issue with Heartland about the tires they use in their last issue. Heartland absolved them selves from the tire damage issue and blamed the tire manufacturer even though it was Heartland's choice to use cheap tires in the first place. Also, If Tiffin built trailers, I'm sure Bob Tiffin and or his managers would still be as responsive to their customers-- it has become their culture. I have dealt with pleasure with Tiffin management and felt they learned well from Bob Tiffin. They truly care about the industry over profit because they learned that if customers are not happy their profits will go away or diminish. They have three rules: 1. the customer is right and 2. the customer is right. 3. the customer is right

Yep! Buy a new coach and I had to go out a spend $1900.00 more for a set of GY G614's. The bed is next and that will be another Grand I'm sure. Next time I will get to an agreed price and then hammer them to then subtract these totals from that number. Crazy that I'm spending thousands after spending tens of thousands for a product that should be reliably ready for the road from day one.

 

[remoandiris]

Just got off the phone with my local CW. HL's fix action for the slide roller being exposed is to add another piece of trim to hide the roller from view. I wonder if that genius fix action includes a warranty that the roller/slide positioning is within spec and won't break through the floor in another 3 or 4 years. Oh, that's right, HL's warranty is only for 1 year. So as long as it gets them past the 12 month point, they don't seem to give a ****.

 

[TravelTiger]

Just got off the phone with my local CW. HL's fix action for the slide roller being exposed is to add another piece of trim to hide the roller from view. I wonder if that genius fix action includes a warranty that the roller/slide positioning is within spec and won't break through the floor in another 3 or 4 years. Oh, that's right, HL's warranty is only for 1 year. So as long as it gets them past the 12 month point, they don't seem to give a ****.

This seems fishy. I would contact HL direct. Have your vin handy and find out exactly what's been approved by HL for the repair.


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[remoandiris]

I left a voicemail with the HL rep I initially spoke to back in Oct. My list of items that need attention under warranty has grown; road side livingroom slide, fireplace thermostat calibration, toilet bowl seal, garage awning LED lights (3 are already burned out), water pump is cycling. Some minor things, but a bunch of little things adds up to a bunch of frustration.

 

[danemayer]

I left a voicemail with the HL rep I initially spoke to back in Oct. My list of items that need attention under warranty has grown; road side livingroom slide, fireplace thermostat calibration, toilet bowl seal, garage awning LED lights (3 are already burned out), water pump is cycling. Some minor things, but a bunch of little things adds up to a bunch of frustration.

If "water pump is cycling" means the water pump runs when all faucets are closed, I wouldn't wait for responses. The most common cause of this is a plumbing leak. The longer you let it go, the more damage you may have. It's also possible that it's a pump that needs to be adjusted or replaced, but why set yourself up for a big problem down the road?

 

[remoandiris]

The definition I use of the water pump cycling is when the faucet it open, the pump operates then stops, then operates then stops again and again and again. This all happens while the faucet is open. At least that is what I've gathered from other threads on various HL forums. Doesn't do it when I flush the toilet and is intermittent when the shower is operating, but when either the bathroom or kitchen sink is on, the pump cycles on and off.

If "water pump is cycling" means the water pump runs when all faucets are closed, I wouldn't wait for responses. The most common cause of this is a plumbing leak. The longer you let it go, the more damage you may have. It's also possible that it's a pump that needs to be adjusted or replaced, but why set yourself up for a big problem down the road?

 

[jnbhobe]

The definition I use of the water pump cycling is when the faucet it open, the pump operates then stops, then operates then stops again and again and again. This all happens while the faucet is open. At least that is what I've gathered from other threads on various HL forums. Doesn't do it when I flush the toilet and is intermittent when the shower is operating, but when either the bathroom or kitchen sink is on, the pump cycles on and off.

Thats the way is supposed to work unless you a an accumulator that helps keep constant pressure.

 

[danemayer]

The definition I use of the water pump cycling is when the faucet it open, the pump operates then stops, then operates then stops again and again and again. This all happens while the faucet is open. At least that is what I've gathered from other threads on various HL forums. Doesn't do it when I flush the toilet and is intermittent when the shower is operating, but when either the bathroom or kitchen sink is on, the pump cycles on and off.

That sounds like normal operation. The pump has a pressure switch that determines when it needs to turn on and off. When you open a faucet, after a few seconds the pressure drops and the pump starts. If the pump delivers more water flow than you're using at the faucet, the pressure builds up and the pump stops. Pressure drops again and the pump starts again. As Jon said, if you want it to cycle less frequently, you buy an accumulator, which is a small tank. If you have a home with a pump, it no doubt has a 5 or 10 gallon tank with an air-filled bladder. The only difference is that the optional accumulator for an RV is smaller.

It's possible that the pump's pressure switch could be adjusted to keep the pump on longer, which would minimize the cycling. However, that would raise the pressure in the pex lines and at the faucets and toilet. You might end up trading problems.

 

[remoandiris]

That is interesting. The pump in my Jayco didn't operate that way. When the faucet was on, the pump ran until the faucet was turned off.

 

[danemayer]

That is interesting. The pump in my Jayco didn't operate that way. When the faucet was on, the pump ran until the faucet was turned off.

If the pump delivered less water flow than what the faucet allowed, it would stay on continuously.

 

[tmcran]

That is interesting. The pump in my Jayco didn't operate that way. When the faucet was on, the pump ran until the faucet was turned off.

Same on my Sundance. There is no loss of water from the faucet. The pump keeps running to keep water flowing.