Love affair begins to wain

scottyb

Well-known member
I recently took my Smart car into the Mercedes dealership at Sacramento, CA and the service rep took me back to see the tech. The tech had videoed the test with his iPad to slow me compression test results. First time that has ever happened, but then again, that's the quality service of Mercedes.

The service we got at MB Georgetown was by far the best service I have ever seen. Unfortunately, I can't afford that level of service. Service A (oil change and lube) $300. Service B $450. I finally coaxed her back in a Ford :angel:.
 

oscar

Well-known member
I hate to say it, but this is one of the dumbest things I've read on this forum. What part of "1-yr warranty" do you not understand? Or do you think buyers should just eat it when the manufacturer promises a 1-yr warranty.


If your example applies to autos as well, I guess I should rent vehicles instead of owning them since I can't rebuild an engine or transmission.

Autos are, fortunately, built well these days. Engines run just about forever, and trannies don't quit.

I'm talking about the little stuff on RV's….. all the little plastic bits, and finicky quirks on stoves, furnaces, heaters, AC's, plumbing and on and on.

Case in point:

Nice people in the spot across from me in Fort Wilderness have a leak yesterday. Bedroom carpet getting wet. They are not self sufficient. They look, and look and can't figure it out. Plan to divert their vacation to the nearest CW, and probably would have been strung along there for a few days and billed hours and hours...

Vacation ruined.

I got involved, and within 15 minutes determined that the water was coming from a bad seal behind the shower faucets. A few bucks of silicone and problem stabilized. Vacation saved.

I restate that if you can't figure out the simple stuff it will make the difference between an adventure and an ordeal.
 

remoandiris

Well-known member
Love affair is OVER

After more than a month at Lazy Days for a variety of warranty repairs, I had high hopes when I picked my 2014 Cyclone 4000. Unfortunately, my hopes were quickly dashed. Part of this is on Lazy Days. Part of this is on Heartland.

Supposedly the awning LEDs were replaced and tested to verify operation. Then why are several not lighting up? Yeah, o.k., send replacements to me and I do it myself. No way I'm dragging this thing over there again and wasting $100 in diesel, then doing it again to pick it up. What is the story with the ugly repair to the trim on the problematic road side slide? ****, I could have done as bad. Not to mention failing to find the root cause of the floor being gouged BEFORE putting down new flooring. Guess what? The new floor is now gouged. Guess I need to put one of those little plastic slide/glide thingies under the slide so the floor doesn't get more torn up.

No sooner did I get home then I noticed the main awning is starting to separate from the couch. Yeah. Great. More "quality" construction. You may want to check yours. Only reason I thought to do it is a friend's 2013 Cyclone 4100 has an awning that is also separating. No, I didn't hit anything. Like I said, the only reason I thought to look at is is because a friend's 4100 is doing the same thing.

Done. Done. This thing sucks. I'd love to know what the factory did to the unit on a Monday and a Friday. I wonder if there would be a correlation to the litany of problems.
 
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JohnDar

Prolifically Gabby Member
Re: Love affair is OVER

In regards to the flooring gouge, if you can retract the slide halfway and still be able to lie in front of it and look underneath, you might see what's dragging on the floor. Could be a stuck or out alignment roller allowing it's bracket to drag, could be an errant screw dragging along, or some other piece of debris. At least you would know what to say if you do go to another repair shop. Might even be able to fix it yourself if it's something simple.

Too often, busy repair people only fix the symptom but fail to diagnose the cause.
 

DW_Gray

Well-known member
Hmm... When looking at the floorboards when the slide is out, are both sides even and or not bowed or slightly lower on one corner?

Sent from my VS980 4G using Tapatalk
 

remoandiris

Well-known member
Hmm... When looking at the floorboards when the slide is out, are both sides even and or not bowed or slightly lower on one corner?

The cause of the gouge is a bracket under the slide. When the slide is fully in or out, the front of the slide is well off the floor. However, when the slide is moving in or out, there is a point when the slide nose dives allowing a corner of that bracket to contact the floor. I bet if the bracket is removed and that corner gound down a little, it can be reinstalled and never touch the floor again. In the mean time, I have 2 of those little plastic slide/glide puck thingies keeping the bracket further damaging the floor.

BTW, when the slide is out, I can see daylight between the roller and the bottom of the slide. May not matter, but quality and craftsmanship are sorely lacking in my unit.
 

JohnDar

Prolifically Gabby Member
The cause of the gouge is a bracket under the slide. When the slide is fully in or out, the front of the slide is well off the floor. However, when the slide is moving in or out, there is a point when the slide nose dives allowing a corner of that bracket to contact the floor. I bet if the bracket is removed and that corner gound down a little, it can be reinstalled and never touch the floor again. In the mean time, I have 2 of those little plastic slide/glide puck thingies keeping the bracket further damaging the floor.

BTW, when the slide is out, I can see daylight between the roller and the bottom of the slide. May not matter, but quality and craftsmanship are sorely lacking in my unit.

I can understand you not wanting to tackle it yourself, but there have been other owners with similar problems (mainly bedroom slides). I recall one that managed to jack the slide up from underneath to enable access to the roller. I think he replaced it, rather than fixing it. But if you had it in for repair and they didn't fix it right, it sounds like they charged for work they didn't do.
 

DW_Gray

Well-known member
The reason I wanted to know about the floorboards is it could indicate broken frame welds. That happened to me 2.5 months ago. During preparation for repairs, that's when I learned of lack of good solid welding on both sides of the frame. Just one side is welded.

Sent from my VS980 4G using Tapatalk
 

remoandiris

Well-known member
I can understand you not wanting to tackle it yourself, but there have been other owners with similar problems

I don't want to tackle it because it is a WARRANTY item. If the unit was out of warranty, that is a different story. The other part that chaps my *** is Lazy Days repair techs didn't even bother to determine the cause of the gouge. Had they done that, the gouge in the brand new flooring they installed would never have happened.

IMO, HL, CW, Lazy Days, and other mega organizations are too busy shoving product out the door to care about doing a quality job. It is VERY frustrating to spend $70K on a unit that turns out to be a shiny ****.
 
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