Love affair begins to wain
- Thread starter remoandiris
- Start date
remoandiris
Well-known member
CW has the coach again. The CW service tech told me one story about the slide fix and the HL cust svc rep told me another. CW tech said they talk to different people than the HL cust svc rep. Oh goodie.
One thing this whole sorry experience taught me is to not buy another brand new unit. I knew that 8 months ago, but my emotions overruled my brain. Now I'm paying the price, both literally and figuratively.
One thing this whole sorry experience taught me is to not buy another brand new unit. I knew that 8 months ago, but my emotions overruled my brain. Now I'm paying the price, both literally and figuratively.
TravelTiger
Founding Texas-West Chapter Leaders-Retired
remoandiris,
I hate that the process has soured you on your coach. I know it's tough. You buy new, you expect NEW, not PROBLEMS. Hopefully, it will all work out, and you'll be able to enjoy your coach. I know many folks that have been through similar, including us. Now, we just roll with it. RVs, we learned, are always a work-in-progress. Always something to tinker with, fix, improve, adapt.
If it were me, I would trust HL over CW. If you don't like what CW is telling you, ask HL to send you to someone else for repairs.
remoandiris
Well-known member
On Jan 24 I spoke with a service advisor at CW in Cocoa. He told me the toilet bowl seal was due the following Tues or Wed. Yesterday I called to check the unit's status and never received a return call. Called back today and was told everything is done except the toilet bowl seal. It is expected to come in on Feb 14. WTH???
Spoke with my HL cust svc. Erik looked at the report and saw the seal was ordered yesterday. Yesterday???
I left a voicemail for the service manager. When he called me back he was very apologetic and said the service advisor is no longer in that position for a variety of reasons. He also said the seal will probably arrive by this Friday (I doubt it) and will be installed the day it arrives or the next day at the latest.
After this, I will never have any service at the Cocoa CW again.
Spoke with my HL cust svc. Erik looked at the report and saw the seal was ordered yesterday. Yesterday???
I left a voicemail for the service manager. When he called me back he was very apologetic and said the service advisor is no longer in that position for a variety of reasons. He also said the seal will probably arrive by this Friday (I doubt it) and will be installed the day it arrives or the next day at the latest.
After this, I will never have any service at the Cocoa CW again.
remoandiris
Well-known member
That is KRAAAZZZZZZZYYYYY!!!!
remoandiris
Well-known member
Picked up my unit from CW in Cocoa. Fl Thursday. I'm done with those idiots. IMO, the repair techs don't give a **** about their work, their customers, or their employer.
They found the part number for the awning lights, but failed to order the part. They couldn't find the part number for the toilet bowl seal, so they ordered an entire toilet and it is STILL on order. The tech found nothing wrong with the fireplace thermostat even though I have video of it not working. Same with the water pump. This isn't rocket science.
Hopefully one of the other 2 RV repair facilities in my area will have employees who respect for their profession.
They found the part number for the awning lights, but failed to order the part. They couldn't find the part number for the toilet bowl seal, so they ordered an entire toilet and it is STILL on order. The tech found nothing wrong with the fireplace thermostat even though I have video of it not working. Same with the water pump. This isn't rocket science.
Hopefully one of the other 2 RV repair facilities in my area will have employees who respect for their profession.
alex00
Well-known member
That CW sounds awful. I've been following your "saga" since you first posted. Hopefully the professional RV repair shops can get you squared away. I'm betting a smaller RV repair place that has to do the job right to stay in business will be a much better choice.
Good luck, and keep us updated.
Good luck, and keep us updated.
The above mentioned problems with CW in Florida are similar to my experiences with a CW in Calif. Weeks and weeks of run-around and nothing fixed. It's really too bad for us customers as RV repair facilities are difficult enough to find and the good ones are backed up for weeks or longer. I was in CW this morning for some supplies and noticed they are really promoting quality and timely service. They have some major perception problems to overcome, so we shall see. There service area almost had RV's stacked on top of each other because there are few other options available in my area.
remoandiris
Well-known member
My mechanic is MUCH more conveniently located than the CW in Cocoa. Not to mention competition breeds quality. As noted in a post about the CW in Calif, RV repair facilities are not readily available...like auto mechanics.
DW_Gray
Well-known member
On the first two pages of the this thread there is mention to use petroleum jelly on the seals/gaskets. I remember reading somewhere that petroleum jelly should NEVER be used on rubber products. I think Dometic only recommends silicone lubricants and silicone based furniture polish spray.
Petroleum jelly will cause deterioration of rubber.
Petroleum jelly will cause deterioration of rubber.
remoandiris
Well-known member
Opened the unit yesterday at a cg. Noticed the trim at the stove, the place that started my unhappiness with the coach, has become more damaged over time. I was afraid it would happen. I can only imagine how crapped up it will be in 2 years, even after it is "repaired".
The hits just keep on coming.
The hits just keep on coming.
Ray LeTourneau
Senior Member - Past Moderator
Pictures would really help others "see" or understand what the problem is. Thanks.
remoandiris
Well-known member
Went to "advanced" and the file upload capability worked.
The first 2 pics are what it looked like shortly after I bought the unit. At the factory, the roller was placed too far inboard and there is no way to move the roller toward the outside wall. When the slides are extended, the roller was visible. The last 4 pics are what it looks like now. Bad. Just plain bad.
Wow, a poor repair job at best.
Looking at picture #2 it sure looks like that roller could be moved back 3", but CW told you there is no room to move it, per one of your previous posts. I disagree.
Be sure to call Heartland Customer Service and be prepared to send those pictures.
You are right. Bad. Just plain bad.
Peace
Dave
Looking at picture #2 it sure looks like that roller could be moved back 3", but CW told you there is no room to move it, per one of your previous posts. I disagree.
Be sure to call Heartland Customer Service and be prepared to send those pictures.
You are right. Bad. Just plain bad.
Peace
Dave
remoandiris
Well-known member
No repairs have been done. This is just progression of the damage. I anticipated it would get worse over time, but expected it to take a few years.
I am considering several repair options. One is taking it back to LazyDays in Tampa, the place I bought it. The PITA with that is it is 3+ hrs away and I'd have to drive back several weeks later to get it once it is fixed. But, I have confidence it would be done right and I could stay on site to test things out.
I am considering several repair options. One is taking it back to LazyDays in Tampa, the place I bought it. The PITA with that is it is 3+ hrs away and I'd have to drive back several weeks later to get it once it is fixed. But, I have confidence it would be done right and I could stay on site to test things out.
Ray LeTourneau
Senior Member - Past Moderator
Lazy Days is probably your best option. Plus, you get to eat for free.
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