We have a 2018 Big Horn and have several problems with our 18 cf Norcold. The first time we turned on the frig it didn't cool at all after 24 hrs. My husband went into the outside refrigerator vent cover and discovered the sensor was broke in half and all the coils were bent. He did a temporary fix on the sensor so we would be able to go camping that weekend. Frig temp was somewhere between 40-60 degrees on a 60 degree weekend. Took it back to the dealer and they couldn't find anything wrong ( later we found out they were looking in frig not outside vent). Went camping again and frig still wasn't working. Noticed scratches on opposite frig and freezer doors, center door flap didn't close, scrapes on inside of doors, puncture marks on floor in front of frig and doors wouldn't seal tight causing alarms to go off. Took back in again and dealer told us that doors don't seal good in camper frigs , they aren't going to be good as a home frig and we should buy a frig lock!
This is our first time on the forum, we have several other problems with the camper and the dealer keeps telling us it's a camper it isn't going to be like your home. Has anyone had luck going directly to Heartland?