Funny you should ask...
We have had a GREAT year in our 2010 North Country LS 26BH. In fact, we had so much fun that yesterday (01/16/10) at the St. Louis RV Show we bought a bigger one!
Our dealer, Bill Thomas Camper Sales, in Wentzville, MO has addressed every question and little problem we've had. We're very pleased with the dealer support. For example, the first few times we made a 90 degree turn the trailer's electric cord unplugged itself from the back end of the truck! Being newbies, we didn't realize the problem at first, and would just pull over, jump out into traffic, and plug it back in. When we showed up at Bill Thomas Camper Sales and mentioned that the trailer kept unplugging itself when we made a turn they pulled it in and changed out the cord for a longer one, at no charge. We were told that the trailer came with wiring and the cord had been installed at the dealer's, so it wasn't a Heartland problem at all, and hasn't been a problem since.
So...not only would we buy another Heartland trailer, we just did!