caterscasa
Member
We are new owners of the Cyclone 3912.
We have found alot of little items and large items that we have been told by our dealer "that's the way the factory sends them".
Can you help me with the following problems?
1) the edging under the kitchen cabinets are bare in places, showing the wood.
2) In the freezer compartment, there are several screws. Is there supposed to be a plate over the screws?
3) Several of the walls are bowing, next to sofa/bed and the bedroom wall between the bedroom and bathroom.
4) the bed slide has rubbed the bottom of the slide raw to the wood.
5) all of the slides have gaps around the seals when pulled in.
6) The undercarriage is falling off
7) large zig zag scratch across the wall next to the stove where the cabnets where slid in.
8) the bed slide leaks water onto the carpet in the corners of the bedroom when it rains.
I don't understand how this could have left the factory with so many problems? The dealer had it for 5 weeks prior to us doing our acceptance inspection. They are attempting to fix the problems but are stumped as to the bed slide or what to due about the scratch across the wall. Any suggestions would be appreciated.
At this point we are very upset and wondering if we bought a lemon, and no it is not buyers remorse. We looked for over a year to find the right toyhauler. Is it normal to have so many problems? Does Heartland have a quality assurance division? We have not even gone on our first trip yet
We have found alot of little items and large items that we have been told by our dealer "that's the way the factory sends them".
Can you help me with the following problems?
1) the edging under the kitchen cabinets are bare in places, showing the wood.
2) In the freezer compartment, there are several screws. Is there supposed to be a plate over the screws?
3) Several of the walls are bowing, next to sofa/bed and the bedroom wall between the bedroom and bathroom.
4) the bed slide has rubbed the bottom of the slide raw to the wood.
5) all of the slides have gaps around the seals when pulled in.
6) The undercarriage is falling off
7) large zig zag scratch across the wall next to the stove where the cabnets where slid in.
8) the bed slide leaks water onto the carpet in the corners of the bedroom when it rains.
I don't understand how this could have left the factory with so many problems? The dealer had it for 5 weeks prior to us doing our acceptance inspection. They are attempting to fix the problems but are stumped as to the bed slide or what to due about the scratch across the wall. Any suggestions would be appreciated.
At this point we are very upset and wondering if we bought a lemon, and no it is not buyers remorse. We looked for over a year to find the right toyhauler. Is it normal to have so many problems? Does Heartland have a quality assurance division? We have not even gone on our first trip yet