Thanks to everyone for their comments, etc., We took the trailer out for it's test trip and haven't been home to see these responses. We are leveling just like we did our old trailer; on blocks or lumber depending on how much leveling is required, under the tires, NOT jacking the axles, and we are leveling while on the truck. We had our rep come over and he also recognized the problem and was puzzled. He was going to look into it more from the factory perspective. However, we recently poured a gravel parkway (took out some lawn) and that's where we were leveling. We decided to move it to concrete and it worked just fine. Not sure what all that means, but if we go somewhere and park on grass I'm hoping we don't have the same problem.
With that seemingly corrected, we are quite happy with the new trailer. Thanks again for responding.