Hi Dena, my thoughts about richardsons are not positive. I don't trust them one iota. When I tried to buy my coach from them, they were snobbish, and basically told me if I didn't buy from them, they would never service my rig. Little bullying there don't you think. Mike Moreland, the CA Heartland rep said he would speak with them during the Louisville conference, but they just ignored him and told me to go fly a kite. I even tried to call their GM, whose name I have forgot, but he wouldn't speak to me and sloughed me off to one of the sales mgrs Scott who promptly told me that he would gladly order my rig for $8,000 more than I was going to pay. Ask Bob about their service dept. as he purchased his RV from them I believe. An RV oldtimer told me to tell Richardson service dept that I didnt buy there, but just moved into the area and I would probably get warranty work etc.
Truth is the wonderful Heartland warranty customer service rep Chris told me to take my work to a local reputable repair shop and they would ok their work as long as pictures were taken and they gave their permission first. So if I was you, I would find someone local to you that you think you can trust and start there. PM or call me if you need further clarifications.
